Returns & Exchanges

At Teabox, we strive to ensure every sip is perfect, but if you are not satisfied with your purchase, we offer a 15-day return policy for unopened products. Due to the perishable nature of tea, we cannot accept returns on opened packages unless there is a quality defect.

Return Process

• 1.
  Initiate Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return, or email our support team with your order number.

• 2.
  Quality Review

  Our tea experts will review your request within 48 hours to ensure the product is eligible for return based on its shelf life and packaging status.

• 3.
  Secure Packaging

  Once approved, carefully pack the items in their original vacuum-sealed packaging and outer box to prevent damage during transit.

• 4.
  Refund Processing

  After we receive and inspect the returned tea, a full refund will be issued to your original payment method within 5-7 business days.