Frequently Asked Questions
Everything you need to know about our premium tea blends.
How do you ensure the freshness of your tea?
We source our teas directly from estates and vacuum-pack them within 24-48 hours of production to preserve their natural aroma and flavor.
What is the standard shipping time for international orders?
International orders typically arrive within 5-10 business days via our express shipping partners, depending on your location and customs processing.
Are your tea bags plastic-free?
Yes, our pyramid tea bags are made from plant-based, biodegradable materials that are completely plastic-free and safe for the environment.
Can I return my order if I am not satisfied?
We offer a 15-day return policy for unopened products. If there is a quality issue with your tea, please contact our support team for a full replacement or refund.
Do you offer organic tea options?
Yes, we have a dedicated selection of certified organic teas that are grown without the use of synthetic pesticides or fertilizers.
How should I store my tea to keep it fresh?
We recommend storing your tea in an airtight container in a cool, dark, and dry place away from strong odors like spices or coffee.